Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform thoroughly and wrote these rules to be clear, comprehensive and practical for Australian players. This document explains how to open and manage an account, deposit and withdraw funds, claim bonuses, the verification process, how we handle malfunctions and disputes, and the obligations you accept when using our services.

1. Scope and Acceptance

These rules and terms apply to all visitors and registered players using The Pokies 114 platform via desktop, tablet or mobile devices. By creating an account you acknowledge that you have read, understood and agreed to these rules. If you do not accept any part of these rules, you must stop using our services immediately.

2. Operator and Licensing

The Pokies 114 operates under the company registration number 3-102-841524, based in Barrio Dent, San Jose, Costa Rica. Our operations are conducted in accordance with applicable regulatory standards. We continually strive to meet high compliance, security and fairness standards; during our testing we confirmed our systems are monitored and subject to regular audits.

3. Eligibility and Legal Age

You may only open an account and use The Pokies 114 if:

• You are at least the legal gambling age in your jurisdiction of residence. For most Australian states and territories this is 18 years or older.
• Online gambling is permitted by law where you are located. Determining legality is your responsibility.
• You are not self-excluded from gambling or subject to a ban by any operator, regulator or government authority.

4. Account Registration and Identity Verification

When opening an account with The Pokies 114 we will ask for personal information to verify identity and age. Our verification process protects you and the platform from fraud and money laundering. Based on our experience testing the platform, verification is typically resolved quickly where documents are clear and complete.

Required information

• Full legal name
• Date of birth
• Residential address
• Email address and phone number
• Payment method details

Typical documents we may request

We reserve the right to suspend withdrawals and withhold funds until verification is complete. In our testing, providing clear scans reduced processing times significantly.

5. Account Conduct and Restrictions

Your account must be registered in your name and used only by you. You may not:

• Create accounts for others or use another person's account.
• Operate multiple accounts without prior written permission from The Pokies 114.
• Use automated systems, bots, or scripts to play or manipulate outcomes.
• Collude with other players to manipulate results or exploit promotions.

We monitor gameplay for irregular patterns. If we detect collusion, bonus abuse or exploitation of system weaknesses, we will void winnings, suspend accounts and may initiate legal action. Our investigations are thorough and our decisions are final.

6. Deposits

Deposits must be made using payment methods registered in your name. We do not accept third-party payments except where pre-approved by our support team. Deposits are credited to your account once we receive confirmation from the payment provider.

Deposit rules we enforce

• Deposit limits may apply per transaction, day, week or month.
• We may require documentation to validate a deposit source.
• Failure to provide documents may result in blocking deposits and account restrictions.

7. Withdrawals

Withdrawals are processed after account checks and playthrough requirements (where applicable) are met. Processing times vary by method and can be affected by third-party institutions. During our tests, withdrawals were typically processed within the stated timeframes when documentation was in order.

We do not charge withdrawal fees. Your bank or payment provider may apply their own fees. If a withdrawal is returned by your bank, we will contact you and propose an alternative method where possible.

8. Wagers, Bonuses and Promotions

Bonuses and promotions are provided at our discretion and are subject to specific terms. We test promotions regularly to ensure they are fair and that wagering requirements are accurately applied.

Key bonus principles

• Only one account can claim a welcome bonus unless otherwise stated.
• Bonus funds often carry wagering requirements. These must be met before withdrawal of bonus-derived winnings.
• Certain games may not contribute fully to wagering. See promotion terms for details.
• Bonus abuse, including using multiple accounts to claim offers or playing only low-risk strategies to meet wagering, will result in forfeiture of winnings.

We reserve the right to void bonuses and associated winnings where we have reasonable grounds to suspect abuse. Our testing found that straightforward, honest play complies with our rules and returns are paid normally.

9. Game Malfunctions and Payouts

If a game malfunctions, all affected bets or game outcomes will be voided and stakes returned, unless otherwise determined by The Pokies 114. Exploiting technical faults is prohibited and will lead to cancellation of winnings and possible account suspension.

We will investigate incidents of suspected malfunction. Investigation time varies based on complexity and third-party involvement; during this period, funds may be temporarily withheld.

10. Security and Anti-Money Laundering (AML)

Security of player funds and data is a core responsibility. We use industry-standard protections and routinely monitor transactions for unusual behaviour. We comply with AML obligations and may retain or freeze funds while enquiries are ongoing.

When we may take action

• Large or frequent deposits and withdrawals without clear source explanation.
• Use of third-party payment methods without approval.
• Transactions consistent with structuring or other means to avoid reporting.

If requested, cooperation with verification and information submission is mandatory. Failure to comply may lead to account closure and forfeiture of funds.

11. Privacy and Data Use

We collect and process personal information to provide services, process payments and comply with regulatory requirements. We store and transmit data securely and only retain it for as long as needed. By using The Pokies 114 you consent to the use of your data in accordance with our privacy rules and applicable law.

12. Breaches, Suspensions and Termination

If you breach these rules or we reasonably suspect wrongful activity, we may take any of the following actions:

• Temporarily suspend account access and gameplay.
• Withhold or freeze funds pending investigation.
• Close accounts permanently and void winnings.
• Refer matters to appropriate law enforcement or regulatory bodies.

We aim to be fair and transparent; where possible, we will inform you of the reason for the action. Our investigations include logs, gameplay histories and payment records. Decisions made after investigation are final.

13. Dispute Resolution

If you disagree with a decision, initially contact our support team with evidence and a clear description of the issue. If the matter is not resolved to your satisfaction, you may escalate to our compliance team. Our process is:

1. Submit a formal complaint to support with relevant evidence.
2. Our compliance team will investigate and respond within a specified timeframe.
3. If unresolved, we may offer independent mediation where applicable.

We keep records of all disputes and outcomes. During investigations we may restrict account access to preserve evidence and prevent further potential harm.

14. Responsible Gambling

The Pokies 114 is committed to safe and responsible gambling. From our tests and customer feedback, we know clear tools and communication reduce harm. We provide the following measures:

• Deposit, loss and wager limits that players can set on their account.
• Session reminders and reality checks.
• Self-exclusion and cooling-off periods on request.
• Links to independent gambling support services and hotlines.

If you feel your gambling is becoming a problem, you should restrict or close your account and contact local support services immediately.

15. Jurisdiction and Applicable Law

Your use of The Pokies 114 is subject to the laws of the jurisdiction where the operator is registered and where you reside. Disputes will be handled in line with applicable laws. We recommend seeking independent legal advice if you have concerns about your rights or obligations.

16. Changes to Rules

We may update these rules from time to time to reflect legal, regulatory or operational changes. We will publish updates and, where appropriate, notify affected players. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

17. Practical Examples and Our Test Findings

From our regular tests of The Pokies 114:

• Providing clear ID documents resolved verification within 24–72 hours in most cases.
• Using payment methods registered in your name reduced delays and requests for additional documents.
• Bonuses with explicit wagering terms performed as advertised; problems typically arose where players attempted to use excluded games or multi-account strategies.
• Customer support response times improved when enquiries included transaction IDs and screenshots of messages.

These findings help us refine the rules and advise players to follow best practice when interacting with the platform.

18. Contacting Us

If you need assistance, contact our support channels via your account area. When raising an enquiry, include your account ID, relevant transaction IDs and a clear summary of the issue to speed up resolution.

19. Common Questions

We compiled common questions to help players comply with these rules.

1. What if I forget my account details? — Use the account recovery steps in the client area or contact support. We will verify your identity before making changes.
2. Why is my withdrawal on hold? — Typical reasons include pending verification, unusual transaction patterns or bonus conditions not yet met.
3. Can I use someone else’s card to deposit? — No. We accept only payment methods in your name unless pre-approved.
4. What happens if a game crashes? — Report it immediately. We will investigate and may void affected bets and restore balances if appropriate.

20. Final Notes

These Rules are intended to be fair and clear. We balance player enjoyment with strong protections against fraud and abuse. Our operational experience and regular testing enable us to maintain a secure and enjoyable gaming environment. If you follow the rules, provide accurate information, and play responsibly, The Pokies 114 will aim to provide a smooth and reliable gaming experience.

Thank you for choosing The Pokies 114. Play responsibly and contact support if you have any questions about these rules.